IT Support
Hardware and software fundamentals, troubleshooting, end-user support, documentation, and customer communication.
IT Support • Networking • Cloud
Building a career in reliable, secure technology.
I am an IT support, cloud, and networking professional in training with hands-on troubleshooting experience, customer-facing operations expertise, and a growing foundation in Windows, Linux, networking, cloud infrastructure, and IT service management.
About
Practical problem-solving with a customer-first mindset.
I am transitioning from ecommerce operations and website management into IT support, networking, cloud, and data-center-focused work. My professional background includes troubleshooting, technical communication, digital operations, HTML/CSS customization, and helping customers solve problems.
I am currently pursuing a bachelor's degree in Cloud and Network Engineering through Western Governors University. I am focused on developing real-world skills in support, Linux, networking, cloud infrastructure, security, and technical documentation.
Skills
Current technical focus
Networking
Home-network configuration, Wi-Fi troubleshooting, DNS, router settings, device connectivity, QoS, and security fundamentals.
Systems
Windows support, Ubuntu/Linux fundamentals, command-line use, system administration concepts, and technical problem isolation.
Web & Operations
Shopify administration, HTML/CSS customization, digital operations, SEO-aware content management, and process improvement.
Credentials
Education and certifications
- Western Governors University — B.S. Cloud and Network Engineering, in progress
- CompTIA A+
- ITIL 4 Foundation
- Linux Essentials — Linux Professional Institute
- Google IT Support Professional Certificate
Contact
Let’s connect.
Based in Fuquay-Varina, North Carolina. Open to IT support, networking, cloud, and data-center opportunities.
brandon@brandonbratcher.com